Refund & Returns Policy
Subject to the below exceptions, PowerMark is happy to exchange or refund your purchase within 14 days of delivery. Your refund will be credited to you within 14 days of us receiving the goods. Non stock/special order Items will incur a 25% re-stocking fee given their less usual nature. All delivery / return charges are non-refundable. No additional warranties whether express or implied are given by PowerMark.
Returned goods must be returned to us in a ‘as new’ condition, complete with original unused packaging and instructions, to the following address: PowerMark, Vivars Way, Selby, YO8 8BE, United Kingdom
We reserve the right to refuse an exchange or full refund if goods are not returned in a re-sale-able condition or are used or damaged in any way.
If for any reason you believe your item is faulty, incomplete or has a defect, please contact us immediately on 01757 428140 or by email at firstname.lastname@example.org and in any event within 48 hours of receipt.
Upon receipt of your goods you are advised to carefully inspect the packaging and contents to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods.
If you change your mind or decide for any other reason that you do not want to purchase the product before the product has been dispatched, then you may cancel your order and receive a full refund. Non stock/special order Items will incur a 25% re stocking fee given their less usual nature.
To cancel an order, please contact a member of our team – email@example.com quoting your order number.
To initiate a return, please contact us – firstname.lastname@example.org and include in the email header ‘RETURN REQUEST’ followed by your order number. Please provide any photos of the damaged products, if faulty.